About Auto Repair shop Wilmington DE, Delaware, NAPA code of ethics, ASE certified, mechanics, auto repair services

Ponte's Auto Care is a family run business that has been serving the Wilmington area since 1968. Ponte's opened the 2530 Concord Pike location in 1984 and has been associated with Shell Oil Company since 1985. Over the years the facility has been renovated several times, most recently in 1998 when a new customer waiting area, service counter, and canopy were added and the snack shop was expanded.

In 2002, the Ponte's acquired the former Sunoco building at 2401 Concord Pike and spent the summer renovating the facility. After several months of rebuilding, the new state of the art facility opened in early September and Leaving the gasoline business.

Our service department works on all makes and models and specializes in complete automotive diagnostics & Repairs, and aso Routine Vehicle Maintenance. Ponte's is an authorized AAA and AC Delco repair facility as well as a Delaware certified emission repair facility.

Facility
Our 5 service bays contain the latest automotive diagnostic and repair equipment and our computer system provides our staff with technical data and service requirements for all vehicles.
Our waiting area gives customers a comfortable environment to enjoy while at Ponte's.
The service counter is open until 6PM for vehicle pickup.

Staff
Ponte's staff consists of 8 full and part-time employees. Owner Jim & Denise Ponte believe in quality service and maintains a top-notch staff to meet the needs of his customers.

About NAPA AutoCare
As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

To perform high quality diagnostic and repair service at a fair price using quality Napa parts
To employ ASE certified technicians
To be dedicated to customer satisfaction
To exercise reasonable care for the customers property while in our possession
To obtain prior authorization and provide a price estimate for work performed
To provide a system for fair settlement of customer complaints should they occur
To maintain the highest standards of our profession
To uphold the integrity of all members of the NAPA AutoCare Program

Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country.