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Category Archives: What Customers Should Know

Muffler: Victim of Winter (Muffler Repair)

So you almost got through the winter until, one day, your muffler started sounding like a dragster, loud and obnoxious.  It's not surprising.  All that road salt and brine can cause rust to punch holes in a muffler, and that should raise a big, red warning flag about the safety of your vehicle. One big concern is carbon monoxide, a poisonous gas that can drift into your cabin if your muffler is leaking. You've probably heard about people whose home furnaces have leaked carbon monoxide and overcome families inside.  Carbon monoxide can first cause you to feel dizzy and nauseous.  It can even render you  unconscious—even kill you.  So if your vehicle's muffler is leaking that gas, well, it's nothing to mess around with. Oh, and how about that noise? You may get a ticket since many municipalities have laws against noisy exhausts.  Your muffler may be making a clunking or rattling sound when the engine's running or it may be spewing thick exhaust sm ... read more

Go With the Flow (MAF Sensor Replacement)

A driver brought her vehicle into the shop the other day and told us how she was getting lousy fuel economy and that the engine was running rough.  Plus, the Check Engine light was on.  Our technician checked the code the engine had generated (why the Check Engine light was on) and found the problem.  It was a faulty Mass Air Flow sensor, MAF sensor for short. This MAF sensor is an important part of your vehicle.  What it does is calculate the amount of air going into your engine.  As you may know, air is taken into your engine where it's mixed with fuel.  Then, the spark plugs fire, that explosive fuel/air mixture detonates, and all these sequential explosions together provide the power to get your vehicle moving down the road.  It makes sense that if the MAF sensor isn't sending the engine's computers the correct information on the amount of air going in the engine, the fuel/air mixture isn't going to be right. It will either too rich (too much gaso ... read more

Steering You Right (Tie Rod End Replacement)

For drivers, S stands for safety.  And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape.  Steering is one of those things we take for granted.  After all, you turn the wheel and your vehicle changes direction. But sometimes you might notice your steering is a little off.  Maybe you've noticed you turn your wheel slightly and your vehicle doesn't turn. You may feel a little vibration in the wheel that increases when you go faster.  You may hear a little squeak from the wheels when you steer and you may notice your tires aren't wearing evenly. These are signs that your tie rod ends may be failing. Tie rod ends help connect your vehicle's steering mechanism to the wheels.  They can wear out after you've hit one too many potholes or just from constant use.  They can cause sloppy steering and loose handling, and they ... read more

Alleviate the Creaks and Squeaks (Chassis Lubrication)

If your vehicle creaks and squeaks when you drive down the road, it may mean that some of the metal parts are rubbing against each other and need to be lubricated.  Those could be parts of the suspension, steering system and the drivetrain.  Years ago, most vehicles had to have their chassis (what you think of as the frame) regularly lubricated.  Newer vehicles are made with what some call "lifetime lubrication," but there are still parts of the chassis that need to be maintained with lubricants.  Your service advisor can help you know when that needs to be done. In your owner's manual, the vehicle's manufacturer lists components that need regular maintenance. Things like u-joints, steering joints, sway bars, bushings and joints in the suspension. Some of them may have that "lifetime lubrication," while others may not. When you bring your vehicle in for service, a technician will look for any parts that have grease fittings.  They will inspect these components ... read more

Giving CV Joints the Boot! (CV Joint and Boot Replacement)

Ever wonder how your vehicle’s transmission is connected to your wheels? After all, when you hit a pothole or some other uneven part of a road’s surface, there has to be something that can maintain the connection between the transmission and the wheel yet keep everything moving at the same speed.  That very cool device is called a CV joint, a kind of driveshaft running to each wheel.  The CV stands for constant velocity because it keeps the drive wheels moving at a constant speed (velocity).  They’re used mostly on front-wheel drive vehicles but also in rear-wheel and all-wheel drive vehicles. The joints move up and down and adjust to bumpy surfaces.  Plus, they are covered in a rubber boot which protects them from road debris and also holds lubrication in.  There’s a CV joint and boot on the transmission side and one on the wheel side.  Unfortunately, the spot that usually fails first is that rubber protective cover (the boot).&nbs ... read more

Don't Blow a Gasket! (Valve Cover Gasket Replacement)

When you head out to your vehicle after it's been parked and notice oil leaking underneath it, that's something to have looked at right away.  Oil leaks mean your oil level is probably low and running a vehicle in that condition can lead to expensive repairs. While there are many reasons oil leaks develop, one possibility is a bad valve cover gasket.  Vehicle engines have a cover bolted over the spot where the engine valves are, and that cover keeps the oil inside the engine. In between the cover and the engine is a gasket that keeps that seal tight.  But after many years of high engine temperatures and vibrations, that gasket or the bolts that hold on the valve cover can fail or loosen, and oil can leak. You may see dirty oil on the valve cover in the engine compartment, near the spark plugs, or around the bolts that hold the valve cover on.  All those are signs of leakage and time to bring your vehicle in for our technicians to check out. In some vehicles, taking ... read more

Something to Latch On To (Hood Latch Safety)

The other day, a driver was trying to open his vehicle's hood so he could add some windshield washer fluid.  But when he pulled the hood release inside the car, nothing happened.  Usually, opening any hood is a 2-step process.  You pull the hood release (which is usually a handle under the dashboard to the left of the steering column) and listen for the hood to pop up slightly. (It doesn't open all the way because it has a safety latch to prevent you from accidentally opening it up while you're driving.) Then, you get out and find the latch, usually through the grille near the hood.  There's a little handle on it which you push, slide or pull (there are a few different types) at which point the hood can be opened up all the way.  But in this driver's case, the hood would not release at all when he pulled the handle inside.  Not knowing what to do, he called his service advisor, who told him to bring it over.  The reason? A hood with a broken latch cou ... read more

A Turn for the Worse (Using Turn Signals)

Distracted driving is bad, you know that.  Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror.  All bad.  But there's something else that causes more than twice as many accidents, according to a recent study.  And that's people who don't use their turn signals.  Maybe you're one of them.  One survey said nearly a quarter of drivers were just too lazy to use their turn signals.  Others said they didn't use them because they weren't really necessary.  Traffic laws may dictate otherwise, but statistics show police don't write that many tickets for turn signal violations.  You may have encountered the driver who cuts into your lane without signaling a change.  Often, that person does it deliberately to catch you off guard so you won't invade his or her space.  And when it comes to young drivers using turn signals, one insurance company survey showed more than two-thirds of those they talked to admitt ... read more

Beware of Potholes! (Avoiding Pothole Damage)

You may live in a region where roads become pockmarked with craters known better as potholes.  They're caused by moisture seeping through a compromised road surface that can freeze, expand and literally punch holes in the road.  And when your vehicle hits one of those holes that's big enough, the impact can flatten a tire, bend a wheel or tear apart a suspension component.  To minimize pothole damage, leave enough room between you and the vehicle in front of you so you can see the road surface and any upcoming potholes.  That way you'll have time to slow down and steer around them.  Also, if you see what looks like a puddle of water, it may be hiding a pothole underneath, so treat it as if was a pothole. If you keep your tires inflated to the manufacturer's specifications, they're more likely to withstand hard impacts.  And the slower you're going when you hit a pothole, the less likely you are to break something.   But if you do find you've hit ... read more

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem. There are many things that cause a power seat to fail: Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced. Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy. Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and rep ... read more

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