• What Wilmington Customers like About Us at PONTE'S AUTOCARE

    Sunday 26 August 2018

    A big part of the service we provide at PONTE'S AUTOCARE for our Wilmington customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Wilmington area customers. Even though we try to be proactive in our PONTE'S AUTOCARE automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Wilmington customers like the service reminders. They've... read more

  • Ethics of Automotive Repair in Wilmington

    Tuesday 23 January 2018

    We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Wilmington automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in Wilmington has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizatio... read more

  • How Does PONTE'S AUTOCARE Know What to Recommend?

    Monday 30 January 2017

    When you drop your vehicle off at PONTE'S AUTOCARE in Wilmington, they don't just poke around under your hood looking for stuff to do. PONTE'S AUTOCARE professionals have lists and procedures they follow for different types of service. First of all, your Wilmington service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regula... read more

  • What You Need to Know from Your PONTE'S AUTOCARE Service Advisor

    Monday 30 May 2016

    Wilmington drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at PONTE'S AUTOCARE uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understan... read more

  • Speak Up: Talking with Your PONTE'S AUTOCARE Service Advisor

    Sunday 10 April 2016

    About 80% of the vehicles on Wilmington roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Delaware. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Wilmington drivers neglect their routine car care. Some of the more common ones are complacency, lack o... read more

  • On Board Diagnostics for Your vehicle

    Thursday 30 May 2013

    Today we're going to talk about on-board diagnostics and the questions we hear from folks around Wilmington, Delaware, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Wilmington.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and ligh... read more

  • Questions to Ask Your Wilmington Service Advisor

    Thursday 12 July 2012

    We find that a lot of Wilmington drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a ... read more

  • Service Center Standard and Procedures

    Wednesday 06 June 2012

    All Delaware pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Wilmington automotive service centers including PONTE'S AUTOCARE have procedural standards for each service they perform. PONTE'S AUTOCARE technicians are trained step by step. And they perfo... read more

  • Wilmington Customer Detective Work

    Thursday 17 May 2012

    One might say the most challenging part of being an automotive service technician at PONTE'S AUTOCARE in Wilmington is diagnosing a problem before it can be fixed.Cars in Delaware are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obv... read more

  • What Wilmington Automotive Service Consumers Should Know

    Thursday 26 April 2012

    There are some things drivers should know about Wilmington car service and repair. First and foremost, PONTE'S AUTOCARE cares about you and your family's safety. And we really appreciate your business. PONTE'S AUTOCARE in Wilmington wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be r... read more

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