Category Archives: What Customers Should Know

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

Such a Little Part (Climate Control Resistor)

You expect your heater/air conditioner to work like it should.  You have a control for temperature and one for fan speed.  You even have a control for what vents the air comes out of.  Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy.  Most of the time, you may find that it starts blowing at full speed, and nothing you do to try to control it does any good.  This is what may be happening. Your blower motor has an electronic component called a resistor.  It does what its name says; it offers resistance.  When you want the fan to run more slowly, you turn the fan speed down.  That resistor accomplishes that by turning its resistance up.  When the resistor fails, the power has nothing to slow it and the fan speeds up.  It's a small part and can fail due to age or corrosion.  It's usually not an expensive part, either, but it's often found in a location that's not that easy for the technic ... read more

Stuck! (Vehicle Door Issues)

This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning and you can't open the door.  What are you going to do now? Vehicle doors take a lot of abuse.  They are opened and closed hundreds of times and we expect them to just keep working perfectly all the time.  They do require a bit of tender loving care.  Let's take a look at two different scenarios of stuck doors. First: the door that won't close.  It's a security issue.  It's also a safety issue.  You can't really safely drive a vehicle with a door that won't close. What if you or a passenger is tossed out?  Sure, some people try to tie a stuck-open door closed or bungee it, but that's dangerous.  It's best to get that vehicle to the serv ... read more

If You Drive Like a Maniac (Aggressive Driving is Bad for a Vehicle)

When someone mentions driving like a maniac, they're not talking about you, surely? Besides the safety issues of aggressive driving, you should know that your vehicle will last a lot longer if you'll just mellow out a little.  Here are four traits good drivers follow if they want their vehicles to go the extra distance. Cool—The driver who can't wait to get to the next stoplight is just shortening the life of his or her vehicle.  Jackrabbit starts and uneven acceleration hurts your engine because the valves and cylinder heads are stressed more.  All of those moving parts will wear out faster as well as other components that are connected.  That means things like the air conditioner, power steering pump… just about anything that attaches by a belt or a pulley.  Oh, and you'll be generating more heat.  Heat is one of a vehicle's worst enemies. Warm—If you get in your cold vehicle which has been sitting overnight, start it up and rev the en ... read more

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference? There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands.  In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more com ... read more

Weather Station on Wheels (Vehicle Sensor Maintenance)

You probably never thought about it, but your vehicle is like a rolling weather station.  It can check the outside temperature, let you know when the roads are slippery and help you deal with rain. And how it does all those things is pretty cool. First, just like any weather station, a vehicle has sensors that measure the driving and weather conditions you find yourself in.  Some of those sensors can control computerized systems in your vehicle to react to the weather.  It depends on whether you have a 2-wheel, 4-wheel or all-wheel drive vehicle how those sensors will respond. Let's start with temperature.  Most vehicles now have a thermometer that measures the temperature outside.  It's usually in the front, and likely will tell you on the instrument panel what the outside temperature measures.  But a temperature sensor will also tell your vehicle's computers to turn on or off certain systems like the heating or air conditioning.  If your ambient tem ... read more

The Red Menace (How to Deal with Rust)

Rust.  It's worse if you drive in places that use salt on the roads in winter, or if you spend time driving near a body of salt water.  But any vehicle has to deal with rust after years on the road.  And it's not just that rust can eat away your vehicle's body and fenders.  It can be a real problem around your suspension, drivetrain or any place where there's metal. Rust takes its time.  You don't see it until it's already done its dirty work.  It can wreak havoc with your electrical system.  Sure, vehicle manufacturers do their best to keep it to a minimum, but especially with road treatments like brine around, their task is a difficult one. The one spot everyone notices is in the paint.  You see a little bubbling under the once-smooth surface.  By the time it bubbles, it's well involved in rotting away that spot of your vehicle.  You wouldn't believe how just a little thing can start the process on its way.  A stone chips the pai ... read more

I NEED All Wheel Drive (Pros and Cons of AWD)

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of.  Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't.  If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are ... read more

What Is an EGR Valve? (EGR Valve Service)

If you've ever felt your vehicle hesitate, go, then hesitate again, you might think there's something wrong with the transmission.  After all, it's not moving smoothly  down the road.  But there are plenty of malfunctions that can cause those symptoms, one of them being something you may have never heard of: the EGR valve. EGR stands for Exhaust Gas Recirculation. It's a system that channels small amounts of exhaust back into the engine to cool down the cylinders and reduce polluting gases.  Those include nitrogen oxides that can cause smog. The EGR valve regulates how much of the vehicle's exhaust gas is recirculated. After years and long distances traveled, that valve can get clogged or fail. Sometimes the EGR valve can stick open.  When the EGR valve isn't working properly, your vehicle can start releasing those nitrogen oxides and pollute the air. The symptoms of a malfunctioning EGR valve include: Engine losing power Engine idling roughly Pinging and knoc ... read more

Drivers that "T" Us Off (Bad Driving Practices)

We've all seen drivers who do things that—let's be frank—really irritate us.  They're inconsiderate, can put people in danger and make the road a much less friendly place.  They really "T" us off.  These are the bad drivers who fit their description to a "T."  The Tailgater.  You've seen this terrible driver who follows a few inches off the bumper of the vehicle ahead.  We all know what's going to happen if the driver ahead of the tailgater has to slam on the brakes.  And we've all been that driver followed by the tailgater, whose vehicle fills up your entire rearview mirror.  The tailgater is likely not in a great frame of mind and, thanks to his or her stupid driving practices, the "tailgatee" is getting pretty ticked off as well.  That's a formula for a big problem. Know anybody who respects or likes a tailgater? Didn't think so The Texter. All sorts of people think they are perfectly capable of texting while driving.  I ... read more

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