Category Archives: What Customers Should Know

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.   That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.    Ideally, you should have that same relationship with your automotive service facility, like your friends here at PONTE'S AUTOCARE. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the pe ... read more

THE IMPORTANCE OF VISIBILITY (Cleaning Vehicle Glass)

We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a good thing. Debris on a vehicle's glass can be blinding when driving directly into the sun.  And other things can ruin visibility: scratches on the glass, fogged windows, mineral deposits.  So lets make one thing clear:  Your windows.  Here are some tips. Number one rule, don't use abrasives on glass. That means no gritty cleaners that are made for metal.  Avoid at all costs those dark green abrasive pads on some kitchen sponges that are made to clean metal pots and pans UNLESS the manufacturer specifically says they can be used on glass. Use the appropriate cleaner for the substance that's being cleaned off. Special automotive glass cleaners are available, and your PONTE'S AUTOCARE service advisor can make recommendations. Vinegar can work wonders. Sometimes you ... read more

DOG FOOD IN YOUR ENGINE (Keeping Rodents out of your Engine)

A technician was telling us the other day that he was servicing an engine and spotted something he'd never seen before: A collection of dry dog food siting on a horizontal metal ledge near the base of the engine.  It was neatly stashed and was in a spot where the food pellets couldn't have simply fallen down in there. Even though it's the first time he'd seen dog food in an engine, he immediately knew what was going on.  Critters like mice or chipmunks had found the dog food somewhere nearby and had used the engine as a nice storage unit.  Mice, squirrels, chipmunks—you name it—like the heat of the engine.  And they'll use that to store up supplies of food for use in cold weather when outside food supplies are scarce.  The problem is they'll also chew on engine components while they're there. And they can do a lot of damage if they start gnawing on the wires.  Depending on how much of your electrical system needs to be replaced, repairs can mou ... read more

"Current" Affairs (Blown Fuses)

You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning.  Are the two problems somehow related?   No, your vehicle doesn't need an exorcism. This has all the signs of an electrical issue, and when you experience symptoms like those, you've probably blown a fuse.  Most vehicles have fuses just like most houses have circuit breakers (some houses still have fuses). They cut the power when it reaches a pre-determined threshold that could cause major damage if it was allowed to continue.  You might say fuses take one for the team. Most modern automotive fuses are plastic with a thin strip of metal in them designed to melt when a calibrated amount of power passes through.  The philosophy is it's better for an inexpensive fuse to be destroyed than your sou ... read more

Make your Service Visit at PONTE'S AUTOCARE a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible. For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem. Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or ... read more

The Edible Engine

You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire.  They can disable a vehicle completely and be very expensive to fix. In 2017, some drivers noticed their vehicle's wiring was being chewed and found out the automaker was using a relatively new material for covering their wires: soy.  Many of the repairs to their new vehicles weren't covered under warranty by the manufacturer when it was discovered rodents were eating the wiring.  So the owners filed a class action suit, saying the soy covering was essentially baiting the critters.  The automakers tell a different story, saying mice, rats and squirrels have been chewing through wire insulation long before it was made out of soy.  Regardless of what the insulation is made of, vehicle owners should make sure rodents are ... read more

Wasteful Thinking

With the weather getting colder, you might be tempted to start your vehicle up, let it idle for 15 or 20 minutes and then get in the nice, cozy cabin.  Some vehicles offer remote starting that let you do that from the comfort of your home or apartment.  But is letting your vehicle idle like that good for it? Manufacturers say it doesn't harm the vehicle.  They say it's because modern vehicles are made differently from those in the past.  Just about all newer vehicles employ fuel injection which uses computers to adjust the amount of gasoline that goes into the cylinders.  The engine gets only the fuel it needs, taking conditions into account. Older vehicles, on the other hand, used to use carburetors.  When you started a cold engine, the carburetor wasn't able to adjust the gasoline amount depending on conditions.  Some of the gasoline would mix with oil and the pistons wouldn't get the same lubrication as they would with undiluted oil. So yes, you ca ... read more

Cruisin' on Down Main Street

When automakers first came out with cruise control, it was a real luxury item.  The older cruise controls used a mechanical vacuum system but it worked.  Well, some of the time.  Now days, cruise control is all electronic, thanks to computers.  It's reliable and a real convenience on long trips.  Cruise control is offered on most vehicles and standard on a lot of them.  Because it's electronic, when it breaks, it's usually some electronic component.  Your vehicle's cruise can be the victim of a blown fuse. Or your vehicle's speed sensor, which—not surprisingly—measures your vehicle's speed, can also stop working.  And that will cause your cruise to stop cruising.  Vehicles with cruise control also have a built-in feature that, when the brakes are applied, turns off the cruise.  With electronic cruise control, that happens thanks to the brake pedal switch, and if a problem develops in that switch, the cruise might not work. T ... read more

Tacky or Techie? The Tachometer.

There's a gauge that many vehicles have that says RPM on it.  And there are a lot of people who either don't pay any attention to it or don't even know what it is. Here's why it's a good gauge to know about. It's called a tachometer, and that "RPM" label means it is measuring how many revolutions per minute (RPM) the engine is turning.  Automotive experts know that a vehicle's engine can be damaged if it turns too fast (revving too high) or too slowly ("lugging" the engine). A tachometer (sometimes called a tach) is almost a "must-have" gauge for vehicles with a manual transmission; the driver has to manually change gears; the tach helps the driver know when revolutions are in the optimal range. Some say you don't need a tachometer if you drive a vehicle with an automatic transmission. It's true that most drivers of automatics don't even look at it.  But there are times when paying attention to the tach can help you prevent an expensive repair. Here's a good example.&nbs ... read more

When "Oh, no!" Turns Into, "All right!"

Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news. There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors.  Then one day, the electrical switches in the door pillars stopped working.  The key fob would still open them, but the door switches wouldn't do a thing. Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires.  So, he put off going into the repair facility for a couple of months.  One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van.  The owner mentioned the door problem but said he didn't want to spend a fortune on it. He waited for his van, a ... read more

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